Signor Blum

Privacy Policy and Returns

This privacy policy describes how and when we collect, use and share information when you purchase an item from the ‘Signor Blum’ shop page, when you contact us or when you use our services.
This privacy policy does not apply to the practices of third parties that are outside of our control.

The information we collect
To complete your order, you must provide us with certain information, such as your name, email address, mailing address, payment information, and details of the product you ordered. You may choose to provide us with additional personal information if you contact us directly.

Why we need your information and how we use it
We rely on a number of legal bases to collect, use, and share your information, including:

  • are needed to provide our services, such as when we use your information to complete your order, resolve disputes, or provide customer service;
  • when you have provided affirmative consent, which you can revoke at any time, such as by registering for our mailing list;
  • If necessary for compliance with legal obligations or a court order or in connection with a legal action, such as retaining information about your purchase if required by tax law; and
  • if necessary for our legitimate interest, provided your rights or interests do not override, for example, to provide and improve our services. We use your information to provide the services you have requested and in our legitimate interest to improve our services

Sharing and Disclosure of Information
Information about our customers is important to our business. We will share your personal information only for limited reasons and circumstances, as follows:

  • Service Providers. We use trusted third parties to perform certain functions and provide services to our store, such as delivery companies. We will share your personal information with these third parties, but only as necessary to perform these services.
  • Business Transfers. If we were to proceed with a sale or merger of the business, we may disclose your information as part of that transaction, but only to the extent permitted by law.
  • Compliance with law. We may collect, use, retain, and share your information if, in good faith, we reasonably believe it is necessary to: (a) respond to legal process or governmental requests; (b) enforce contracts, terms and regulations; (c) prevent, investigate, and combat fraud, and other illegal activity, security, or technical problems; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention
We will retain your personal information only as long as necessary to provide you with our services, as outlined in the Privacy Policy. However, we may be required to retain such data to comply with legal obligations, resolve disputes, and enforce contracts. Generally, we retain your data for the following period of time: 4 years.

Your Rights
If you reside in certain territories, including the EU, you have several rights related to your personal information. While some of these rights are of general application, others apply only in certain specific cases. We describe these rights below:

  • Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
  • Modification, restriction, deletion. In addition, you have the right to change your personal information, to restrict the use of your personal information, or to delete your personal information. Except in exceptional circumstances (such as if we were required to retain data for legal purposes), we generally delete personal information upon request.
  • Opposition. You may object (i) to our processing of some of your information based on our legitimate interest and (ii) to our receipt of marketing messages from you after you have provided your explicit consent to receive them. In such cases, we will delete your personal information, except where there are overriding legitimate reasons on our part to continue using such information or where it is necessary for legal reasons.
  • Complaint. If you reside in the EU and wish to raise a concern regarding the use of your information (and without prejudice to any rights you may have), you have the right to do so with your local data protection authority.

How to contact us
For the purposes of the European Data Protection Act, we, Signor Blum srls, are the controller of your personal information. If you have any questions or concerns, please contact us at info@signorblum.com. Alternatively, you can write to us at:
Signor Blum srls, Dorsoduro 2840, 30123 Venezia -Italy-.

RIGHT OF WITHDRAWAL

[This form is to be completed to withdraw from a distance or off-premises contract within 14 (calendar) days of receipt of goods.
Parts with “___” are to be completed, those in square brackets [ ] to be deleted.]

Withdrawal form
for distance or off-premises contracts
pursuant to Article 49, comma 1, lett. h) of the Consumer Code


Date
_____

Dear
Signor Blum srls

[if mailed, by registered mail with return receipt, to:]
Sestiere Dorsoduro 2840, 30123 Venice IT

[if sent by e-mail to:]
info@signorblum.com

I, the undersigned _________________________[insert first and last name of consumer who concluded the contract], hereby notify you of my withdrawal from the contract of sale of the following goods/services, ordered on ______________[insert date of conclusion of contract] and received on______________________[insert date of receipt of goods].

I undertake to return the goods at my expense without undue delay and in any case within 14 days of this letter. At the same time, I request a refund of all payments made by me, amounting to Euro _____________________ [insert amount paid] by ___________________________ [insert method of payment used to pay the price, for example: bank transfer – IBAN code (in case of domestic transfer enter IBAN code; if cross-border transfer also BIC code) or for example re-credit to the credit card used for payment] within the same period.


Best regards
_____