This privacy policy describes how and when we collect, use, and share information when you purchase an item from the "Signor Blum" store page, when you contact us, or when you use our services.
This privacy policy does not apply to the practices of third parties that are not dependent on us and that we do not control.
The Information We Collect
To complete your order, you must provide us with certain information, such as your name, email address, postal address, payment details, and details of the product you ordered. You may choose to provide us with additional personal information if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
- they are necessary to provide our services, such as when we use your information to complete your order, resolve disputes, or provide customer support;
- when you have given your affirmative consent, which you can revoke at any time, for example by signing up for our mailing list;
- if necessary for compliance with legal obligations or a court order or in connection with a legal claim, such as retaining information about your purchase if required by tax law; and
- if necessary for our legitimate interest, provided that your rights or interests do not override, for example, providing and improving our services. We use your information to provide the services you have requested and in our legitimate interest to improve our services.
Sharing and Disclosure of Information
Information about our customers is important to our business. We will only share your personal information for limited reasons and circumstances, as follows:
- Service Providers. We engage trusted third parties to perform certain functions and provide services to our store, such as delivery companies. We will share your personal information with these third parties, but only as necessary to perform these services.
- Business Transfers. If we sell or merge our business, we may disclose your information as part of that transaction, but only to the extent permitted by law.
- Compliance with Law. We may collect, use, retain, and share your information if, in good faith, we believe it is reasonably necessary to: (a) respond to legal proceedings or government requests; (b) enforce contracts, terms, and regulations; (c) prevent, investigate, and address fraud, and other illegal activities, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention
We will retain your personal information only for as long as necessary to provide you with our services, as described in the Privacy Policy. However, we may be required to retain such data to comply with legal obligations, resolve disputes, and enforce agreements. Generally, we retain your data for the following period: 4 years.
Your Rights
If you reside in certain territories, including the EU, you have several rights related to your personal information. While some of these rights are generally applicable, others apply only in specific cases. We describe these rights below:
- Access. You have the right to access and receive a copy of your personal information held by us by contacting us using the contact details below.
- Amendment, Restriction, Deletion. In addition, you have the right to modify your personal information, restrict the use of your personal information, or delete your personal information. Except in exceptional circumstances (such as when we are required to retain data for legal purposes), we generally delete personal information upon request.
- Objection. You can object (i) to our processing of some of your information based on our legitimate interest and (ii) to receiving marketing messages from us after you have given your explicit consent to receive them. In such cases, we will delete your personal information, unless there are compelling and legitimate reasons for us to continue using such information or where it is necessary for legal reasons.
- Complaint. If you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For the purposes of European data protection law, we, Signor Blum srls, are the data controller of your personal information. If you have any questions or concerns, please contact us at info@signorblum.com. Alternatively, you can write to us at:
Signor Blum srls, Dorsoduro 2840, 30123 Venice -Italy-
RIGHT OF WITHDRAWAL
[This form must be completed to withdraw from a distance or off-premises contract within 14 (calendar) days of receipt of the goods.
The parts with "___" are to be completed, those in square brackets [ ] to be deleted.]
Withdrawal Form
for distance or off-premises contracts
pursuant to art. 49, paragraph 1, letter h) of the Consumer Code
Date
____
To
Signor Blum srls
[if sent by post, by registered mail with return receipt, to the address:]
Sestiere Dorsoduro 2840, 30123 Venezia IT
[if sent by e-mail to:]
info@signorblum.com
I, the undersigned _________________________ [insert full name of the consumer who concluded the contract], by sending this form, hereby notify my withdrawal from the contract of sale of the following goods/services, ordered on ______________ [insert date of conclusion of the contract] and received on ______________________ [insert date of receipt of the goods].
I undertake to return the goods at my own expense without undue delay and in any case within 14 days from now. At the same time, I request a refund of all payments made by me, amounting to Euro _____________________ [insert amount paid] via ___________________________ [insert payment method used to pay the price, for example: bank transfer - IBAN code (for national transfers, insert IBAN code; for cross-border transfers, also BIC code) or, for example, re-credit to the credit card used for payment] within the same period.
Sincerely
____